Please review our comprehensive FAQ for answers to your questions. For more information, please contact us.

1. What does TELUS do with my private information?
2. How do I know this is safe?
3. What can I do to keep my information secure?
4. What is a firewall?
5. What is the Secure Socket Layer (SSL)?
6. What does the Verisign Secure Site Seal indicate?
7. What does authentication mean?
8. What does data integrity mean?
9. What does encryption mean?
10. What kind of encryption is being used on the TELUS Web site?
11. What level of encryption does my browser support?
12. How do I get a browser with 128-bit (strong) encryption?
13. What happens if I have JavaScript turned off?
14. What happens if I have session cookies turned off?

 

 

1. What does TELUS do with my private information?
   TELUS will not share e.mail addresses with anyone outside of TELUS nor disclose user information to an outside third party. We want to make your online interaction with TELUS as valuable as possible by working with you to create a Web site that responds to you. To do this, we will collect some personal information online to learn something about you, which helps us deliver information that is tailored to your needs. We will protect your online information in the same way we protect all our customer information gained in more traditional ways.



2. How do I know this is safe?
   Many people have questions about safety and security on the Internet. We've taken strict security measures to protect our online customers and our Web site.
   • Your TELUS account is not automatically accessible via the Internet. You must first decide that you want to access your account online. Once you've made that decision, we require specific information about you and your account that acts as a security check. We will only activate your account for online Internet access after we confirm your identity and your information.
   • The "My Account" section of the TELUS Web site uses Secure Socket Layers, which keeps any information that you send to us secure from unauthorized third parties.
   • The TELUS Web site is hosted by our advanced data communications group, where unauthorized access is restricted by a firewall.
   • TELUS also maintains and monitors an audit log that tracks the usage of the security processes to highlight any suspicious activity.



3. What can I do to keep my information secure?
   There are some easy steps you can take to keep your information secure.
   • Do not write down your username together with your password, as someone else may come across it. If you must write them down, keep them in a safe and secure place, and try to keep the username separate from the password.
   • Do not share your username and password with anyone else.
   • Do not leave your computer unattended while the browser is still open.
   • Empty your disk cache at the end of your Web session. To do this, select the menu item that allows you to empty disk cache under your browser options.
   • Set your disk cache to 0 under your browser options.
   • All web browsers have a default setting that caches their Web activity. This means your browser copies the information you see on screen, like graphics and text files, to the memory and hard disk of your computer. Once loaded in your cache, the browser no longer has to download the information through the Internet, which makes revisiting a Web site or exploring a new Web site faster. Other people who access your computer can access the disk cache and may be able to view the contents of your previous Web activity. You can set your disk cache to 0, which will ensure nothing is stored on your hard disk. However, this will decrease the performance of your web activity, resulting in slower access times.



4. What is a firewall?
   A firewall is a device, usually consisting of software and hardware, which separates computers with sensitive information on an internal network from an external network such as the Internet. Its purpose is to limit the type of traffic that can enter the internal network to prevent malicious attacks on internal computers. By using a firewall, TELUS ensures your information is always protected.



5. What is the Secure Socket Layer (SSL)?
   The Secure Socket Layer (SSL) is an industry standard protocol used for communication between your Web browser and the Web server. It provides authentication, data integrity and encryption. Your browser may give you a message indicating you are entering a secure Web site. You may also see a blue box outlining the secure page. If you usually see a broken key or open lock in the lower left corner of your screen, you'll notice it change to a full key or closed lock.



6. What does the Verisign Secure Site Seal indicate?
   The Verisign Secure Site Seal indicates that the TELUS Web site uses Verisign, the strongest security available for Web sites. You can validate computer server IDs and status by clicking on the Verisign logo.



7. What does authentication mean?
   Authentication essentially confirms you are who you say you are and that the TELUS Web server is providing valid information. There are two parts in the authentication process. The first part is handled by the Secure Socket Layer (SSL). The Secure Socket Layer uses digital certificates to confirm with your Web browser that the Web server you are accessing is in fact the TELUS Web server -- no imposters allowed! The second part involves your username and password. This ensures your account information is only provided to the correct username and corresponding password. An incorrect username or password will not allow you to access your account information.



8. What does data integrity mean?
   Data integrity ensures that any change to the contents of your message, either intentionally or by accident, will be identified and handled in the appropriate manner.



9. What does encryption mean?
   Encryption ensures data privacy by adding a level of security to the data packets of information. An intercepted encrypted message makes it difficult for the interceptors to understand the contents of the message itself.



10. What kind of encryption is being used on the TELUS Web site?
    This Web site supports both 40-bit data encryption and 128-bit data encryption (also known as strong encryption). We recommend you use 128-bit encryption as it provides an exponentially higher level of data encryption.



11. What level of encryption does my browser support?
    If you are using Netscape Navigator or Microsoft Internet Explorer, you are most likely using 40-bit encryption. This is the default or standard level of encryption both Netscape and Microsoft provide Web users with. You will only have 128-bit (strong) encryption if you specifically requested it at the time of purchase or when you downloaded the browser over the Internet.



12. How do I get a browser with 128-bit (strong) encryption?
    You can download a browser with 128-bit encryption from the Netscape or Microsoft Web site. Other browsers may offer 128-bit encryption as well.



13. What happens if I have JavaScript turned off?
    If you have JavaScript turned off, you will not be able to open new browser windows or use drop-down menus. You will also be unable to log in to your account. By default, most browser settings have JavaScript turned on.



14. What happens if I have session cookies turned off?
    If you have session cookies turned off, you will not be able to log in to your account because the site will be unable to maintain your Web session. By default, most browser settings have cookies turned on. telus.com uses permanent cookies containing your region selection only. This has been set up for your convenience enabling you to only have to select your region once instead of for every session on telus.com. We do not capture any other information using this cookie.