Product Overview Basic Listing Interchange File (BLIF) provides a machine-readable file containing non-confidential Customer listing information (the Listings File) for TELUS Customers listed in TELUS' directories and directory assistance database. The Company provides a complete set of listings, as specified in the BLIF Service Description and Ordering Guidelines document (the "BLIF Document") prepared by the Operator Services and Directory Listings Sub-Working Group of the CRTC Interconnection Steering Committee to Local Exchange Carriers (LEC) for the purpose of providing telephone directories and/or directory assistance. Tariff Reference Terms and Conditions Rates Carrier Access Tariff Item 300 Product Overview Directory Information Service (DIS) provides Competitive Local Exchange Carriers (CLECs), Wireless Service Providers (WSPs), Interexchange Carriers (IXC) as well as third parties, access to the Company's directory assistance system for the provision of local directory assistance by a CLEC, WSP, IXC or third party, to its end-users, for calls originating within TELUS territory. The service is comprised of responding to calls for local directory assistance from the CLEC's, WSP's, IXC or third party's end-users, eliciting sufficient information from the caller to search for a listing, plus quoting the desired telephone number and/or address information if found in the Company's directory database. The service is provided via a TELUS operator and/or by automated voice equipment. Tariff Reference Terms and Conditions Rates Carrier Access Tariff Item 205 Product Overview: TELUS can provide a fully-branded Directory Assistance service through a variety of access methods (i.e. 411, 1+NPA-555-1212, 10-10, 1-800, etc). This service enables customers to access a live operator for accurate and current local Directory Assistance information (over 165 million listings, for residence, business and government listings in North America). Our operators have access to the premier directory listings databases in Canada (which TELUS owns and maintains) and the United States. Our operators can also access foreign operators for International Directory Assistance information in over 250 countries. Tariff Reference Terms and Conditions Rates Carrier Access Tariff Item Product Overview: This service provides connectivity between the customer's Directory Assistance Operator positions, our Canadian Directory Assistance database and to our partner's US based Directory database. This permits the customers Directory Assistance positions / operators to submit inquiries directly to our database search engine, which in turn allows listing information to be retrieved from the applicable databases and be displayed to the remote operator. These inquiry responses are suitable for manual quote by the remote operator or for release to the customer's voice processing system. Data accuracy for Canadian and US DA is >97% Tariff Reference Terms and Conditions Rates Carrier Access Tariff Item Product Overview This service provides either manual or automated operator assistance for local and toll calls. Specifically, we can provide the alternately-billed (Collect and Bill to Third) processing of calls in to Canada. Collect Service This service has been designed to make collect calling to Canada simpler and faster. It is supported by flexible options, offering alternative access and settlement methods that will reduce operational costs and increase revenues. The Collect Service (either automated or live operator-assisted) provides a number of value-added capabilities that not only improve the validation and termination of collect calls into Canada, but also significantly reduce the opportunity for fraud. Access can be provided in different ways to support automated validation and termination. In addition, the placement of a Collect call is streamlined to reduce the holding time required by the foreign operator. These enhancements along with alternative billing and settlement options, improve cash flow and profits for our International partners. The Collect Service also provides the clearing and billing function for all collect calls to Canada, thereby providing a complete solution for your collect traffic to Canada. The Operator Handled Collect Service offers Overseas Administration a number of benefits. These include: Increased revenues and reduction in fraud An improvement over the current collect arrangement Access to real time validation A single call for validation and call completion A reduction in foreign operator handled time Canadian operator assistance An alternative billing option that improves cash flow Improved operational efficiencies A single point of contact for Canadian billed traffic First in Canada with a fully featured Collect Clearing-house capability Tariff Reference Terms and Conditions Rates Carrier Access Tariff Item Product Overview: This service provides customers with a full spectrum of traditional services, as well as many leading edge services that support their lifestyle and needs. Our National Operator Services Call Centre has leading edge platforms to provide enhanced Call Completion and Information Services. Our technology enables us to provide customized or generic call flows to a broad range of traditional and new services, service support / liaison requirements, and unique billing arrangements. Our Operator Services has earned the Canada Award for Excellence from the National Quality Institute (NQI) recognizing the efforts we have made to improve our operations. This award also recognizes our National Operator Services Call Centre for leadership and outstanding achievements in customer satisfaction, competitiveness, efficiency and performance including: Service Excellence Multi functional capability Leading edge technology Highly skilled people Operational excellence The specific services that we can offer include: Toll and Assist (Manual 0- and Automated 0+ Alternate Billing) Live Directory Assistance (North American listings) Live Directory Assistance (International listings, over 250 countries) Live Directory Assistance (North American 1-800 listings) Directory Assistance Database Access (North American) Teleconferencing Message Relay