Product Overview Asymmetrical Digital Subscriber Line (ADSL) Service Providers with access to a Residence or Business Customer's Individual Line for the purpose of connecting the Individual Line to the Service Provider's own ADSL equipment which is co-located in the Company's serving Central Office and in the End-users premises. This will give the Service Providers the capability to provide high-speed asymmetrical digital data transmission on that Individual Line while end-users will simultaneously be able to have Exchange Service. Tariff Reference Terms and Conditions Rates Carrier Access Tariff Item 260 Product Overview ADSl / xDSL is a method for moving data over regular phone lines. This modem technology transforms ordinary phone lines into high-speed digital lines for ultra-fast Internet access. Benefits and Applications No dialing, no network bottlenecks, no hassles... Speed: Computer users have become more sophisticated and the Internet has become loaded with data-heavy graphics - traditional modems have not kept pace The slowest TELUS DSL service is approximately 20 times faster than a 14.4 modem; the fastest is 486 times as fast as a 14.4 modem "Always on" connection for instant, real-time communications Product Overview: ATM is a way to transmit information. It can handle voice, data, and video through a single network circuit. ATM offers you the fastest speeds available, and it's flexible enough to meet your specific needs. ATM is currently available at speeds between 1.5 Mbps and 155 Mbps -- roughly 70 times the capacity of a DS1. In the future, ATM is targeted to reach 1 gigabit (1 billion bits) per second. Because ATM transmits voice, data, and video, you no longer need separate dedicated lines for different types of traffic. ATM's flexibility means you can integrate it easily with your current network. You determine your own bandwidth and access needs, now and in the future. And, you never pay for what you don't use. Product Overview Businesses that require flexibility for use of diverse applications like personal computers, fax machines or video can look to BRI for superior performance compared to an analogue dial-up line. Telecommuting and the ability to access the Internet are simple and efficient with BRI. Business people who want the flexibility of working from home combined with the efficiency of working at the office can use BRI for the best of both worlds. One of the two 64kbps channels can be used for a regular phone line, and the other can be used for a personal computer to LAN connection. Efficiently accessing Internet Web sites filled with graphics requires a higher bandwidth than what is available through phone lines that use analogue modems. With BRI, customers can enjoy speeds that are up to 10 time faster. 64kbps or 128kbps speeds with one BRI service -- at a price much lower than dedicated data access service. A Phone line and a 64kbps data line in one service charge Access to most cities in Alberta (where distance to a TELUS CO supporting ISDN is within acceptable parameters) Dial access to many other BRI locations in North America Dial-up LAN to LAN at 128kbps speeds for short duration links HIGHER SPEEDS (T1 - 1,44Mbps) if you use inverse Muxing to combine Multiple ISDN lines Flexibility -- allowing users and IT Managers to tailor Connections to various locations at LAN or other link speeds by using different numbers of ISDN lines at different times. Disaster Recovery linking to support sites or Back-up Data with Dial flexibility and ISDN speed options. Tariff Reference Terms and Conditions Rates Carrier Access Tariff Item 485 Benefits and Applications Customers who are sophisticated users of telecommunications for diverse applications and employ the use of PCs, fax machines, or video will be attracted to BRI. BRI will also appeal to customers whose need to send data is growing (both in frequency and in the size of the files to be sent). More and more users want to be able to send pictures, images and facsimiles simultaneously while talking on the phone; share computers, printers, databases; or bridge LANs. In general, they are looking for more efficient and cost effective access with broader capabilities. They want a platform to build applications and improve the way they do business. Prime applications for BRI service include: Internet Access Telecommuting Video Conferencing LAN to LAN Product Overview Intentionally Left Blank Benefits and Applications Intentionally Left Blank Product Overview The PSTN VPOP Services are an integrated combination of routers, modems, and high-speed wide area networks that provide Internet Service Providers (ISPs) with bundled wholesale data communication service capabilities (or a virtual presence) for network and Internet access. The PSTN VPOP Service will enable the Customer to provide access to the Internet via analog and ISDN access technologies without establishing a physical installation of modems and access facilities in the community where the service is offered. Product Overview DNA provides customers with contiguous bandwidth from the customer's Connection Point to the Serving Central Office. Tariff Reference Terms and Conditions Rates Carrier Access Tariff Item 500 Benefits and Applications Digital Network Access service (including Fractional DNA Access): DNA provides high quality, local access from a customer's premise to a TELUS central office. It provides local digital connectivity to support a customer's voice, data & image/video requirements. Provides local connectivity to national digital services: Hyperstream Megaplan Product Overview The ADSL VPOP (Virtual Point of Presence) Services are an integrated combination of routers, modems, and high-speed wide area networks that provide Internet Service Providers (ISPs) with bundled wholesale data communication service capabilities (or a virtual presence) for network and Internet access. The service is designed to give ISPs the ability to retail access services to their end-users without large capital dollar outlay or technical resources commitments for infrastructure technology. As a mission critical business service, ADSL VPOP Service delivers quality of service through service management and service level objectives. The DSL VPOP Services are comprised of two unique service elements: VPOP CO Access Service - mandatory requirement to connect the ISP to a xDSL POP (C.O.) ADSL VPOP Access Services - consists of three types of access services that will connect end user customers to the ISP. ADSL VPOP Consumer 1.5 Access Service ADSL VPOP Professional 2.5 Access Service ADSL VPOP SOHO 4 Access Service The combination of these component services and other TELUS Advanced Communications Internetworking services enable ISPs to deliver new technologies and services to their end-customers in a fast and cost effective manner. The xDSL VPOP component services are described further below. VPOP CO Access Service This service provides a TELUS Advanced Communications connected ISP with connectivity to a TAC enabled VPOP CO/Wiring Center (Serving Area). From this VPOP serving location the ISP will be able to purchase one or more VPOP access services to connect to their end-customers. The VPOP Access is delivered over a 4Mbps virtual ATM circuit using standard RFC 1483 encapsulation method (bridging over ATM). In the future it is anticipated this will move to a routed solution using PPP termination equipment. Routing will take place ASAP in locations outside of an ISP's home center. When routed the Internet traffic will be aggregated with the ISP IP Premier Internet Gateway. Standard Features: Service extends connectivity to a VPOP enabled service area from the BCTAC core network. ATM virtual circuits are engineered by BCTAC to support traffic to/from the CO/Wiring Centre. Service includes all labour & central office equipment. Full 7x24 monitoring, trouble reporting, and problem management of the CO Access service. Flat rate monthly service with no usage charges on local traffic provided that Internet Gateway traffic exceeds aggregate traffic from all VPOP CO Access services Delivery to the ISP LAN via a bridged 100 Mbps port. ADSL VPOP - Consumer 1.5Mbps Access Service This service provides the ISP with the equipment and central office facilities required to deliver xDSL based services to the ISP's "residential" end-users. These services consist of the TELUS central office facilities/equipment required to connect the service bundles to the ISP VPOP Access service. The service does not include an xDSL Modem and POTS splitter. This residential service is designed to provide the ISP's end-user with a maximum 1.5Mbps "Downstream" (or received at the end-user PC) and 640Kbps "Upstream" (or transmitted from the end-user PC) for up to 7 connected devices. The service connection times are unlimited and usage volumes are limited only by transmission rates. Standard Features: Service terminates at the TELUS PSTN demarc connected to the VPOP Access service. Installation & configuration of all central office based (VPOP attached) equipment. Surveillance of service and fault management of abnormal conditions and outages up to the DSLAM. End-user transmission capabilities from ATU-R to ATU-C of maximum 1.5Mbps "Downstream" and 640Kbps "Upstream" (actual performance may be less depending on local loop length and makeup) Data over Voice (DoV) service. This allows simultaneous voice and data communication over the local PSTN access loop (note: access is provided only on preexisting, end-user approved DoV lines). Connectivity for up to 7 unique devices. ADSL VPOP - Professional 2.5 Mbps Access Service This service provides all the same components as the xDSL Residential 1.5 Mbps service but is specifically designed for advanced home users, SOHO users or small-to-medium business end-users. The service offers connectivity for up to 16 end-user devices and for transmission capability of up to 2.5 Mbps "Downstream" and 640Kbps "Upstream". As with the xDSL Residential Service, the connection times are unlimited and usage volumes are limited only by transmission rates. Standard Features: Service terminates at the TELUS PSTN demarc connected to the VPOP Access service. Installation & configuration of all central office based (VPOP attached) equipment. Surveillance of service and fault management of abnormal conditions and outages to DSLAM. End-user transmission capabilities from ATU-R to ATU-C of maximum 2.5Mbps "Downstream" and 640Kbps "Upstream" (actual performance may be less depending on local loop length and makeup) Data over Voice (DoV) service. This allows simultaneous voice and data communication over the local PSTN access loop (note: access is provided only on preexisting, end-user approved DoV lines). Connectivity for up to 16 unique devices. ADSL VPOP - SOHO 4 Mbps Access Service This service provides all the same components as the xDSL Residential Service but is specifically designed for small-to-medium business end-users. The service offers connectivity for up to 100 end-user devices and for transmission capability of up to 4Mbps "Downstream" and 640Kbps "Upstream". As with the xDSL Residential Service, the connection times are unlimited and usage volumes are limited only by transmission rates. Standard Features: Service terminates at the TELUS PSTN demarc connected to the VPOP Access service. Installation & configuration of all central office based (VPOP attached) equipment. Surveillance of service and fault management of abnormal conditions and outages to DSLAM. End-user transmission capabilities from ATU-R to ATU-C of maximum 4Mbps "Downstream" and 640Kbps "Upstream" (actual performance may be less depending on local loop length and makeup) Data over Voice (DoV) service. This allows simultaneous voice and data communication over the local PSTN access loop (note: access is provided only on preexisting, end-user approved DoV lines). Connectivity for up to 100 unique devices. Product Overview The TELUS Frame Relay Service is digital technology that provides high-speed data transmission. It is an ideal solution for end-user customers who need to exchange data with remote sites quickly, economically, and simply. TELUS Frame Relay is a wide area data networking service intended to support a wide array of bursty data applications, including LAN-to-LAN, and LAN-to-HOST interconnections at a variety of Service Connection (Port) speeds in DS-0 increments from 56 Kbps to 1.5 Mbps. TELUS Frame Relay Service is a cost-effective solution because it relies on the public network. Only one connection is required for transmission. In contrast, a private network requires several dedicated lines. Since your customer's data travels over the TELUS digital network, access to the full bandwidth of the network is also available if needed. Tariff Reference Terms and Conditions Rates Carrier Access Tariff Item 501 Benefits and Applications Frame Relay Service: Is available in over 1500 locations in Canada (through HyperStream NNI when available). Is a cost effective network compared to a private dedicated solution. Offers a quick response time, higher bandwidth and low delay. Has access speeds of 56 Kbps to 1.5 Mbps are available to meet application requirements for bandwidth, response time and growth. Has meshed PVC connectivity that simplifies the design of virtual networks and allows customers to focus on access location requirements and user satisfaction. A choice of Quality of Service (QoS) ensures the operational performance of the customer's network meets their business needs. Product Overview LAN Interconnect Services are a suite of fully managed Layer three-based networking services. They provide a range of options and features for connection of Local Area Networks (LAN) to form Metropolitan Area Networks (MAN) and/or Wide Area Networks (WAN). Using TELUS Advanced Communications fibre optic network and other allied fibre optic networks, you can interconnect geographically disparate LAN's both regionally, nationally, and internationally. The TELUS Advanced Communications core network is based on SONET transport and ATM switching technology. LAN Interconnect Services can be combined with other TELUS AC Enterprise Access Services to create point-to point, or fully meshed WAN/MAN networks with complete connectivity between all accesses. LAN Interconnect Services can also be combined with TAC's Internet Gateway Services to provide high speed Internet access as well as security services. The LAN Interconnect suite of services has been broken down into individual services based on the desired LAN protocol and reflects single leg accesses to the closest TAC POP. The services are defined as: Ethernet LAN Interconnect Token Ring LAN Interconnect Fast Ethernet LAN Interconnect FDDI LAN Interconnect Our Network Management Centre supports all of the services seven days a week, twenty-four hours a day. TELUS Advanced Communications schedules all regular network maintenance with in advance and quickly repairs all unscheduled outages. All LAN Interconnect Services are guaranteed to 99.7% availability and TELUS' NMC will provide notification of all service problems within thirty minutes. Any failure to meet this availability target will result in service credits being applied to the customers account. Network security is inherent in the design and implementation of TELUS Advanced Communications LAN IC services. Point-to-point virtual connections are used to ensure secure transport of the your traffic and prevent access to the your information by third parties. Standard router filters are implemented as a feature of each LAN Interconnect, providing anti-spoofing protection and ensuring traffic sent and received complies with the your policies. TELUS ensures the security of all devices in its' Network Management Centre (NMC) through the use of restricted password access and physical perimeter and device security. Physical security of the Customer Interface Unit (CIU), located on the your premises, is the responsibility of the your company. Benefits and Applications Turn your LAN into a MAN, or even a WAN. Get high-speed data communications between all your business locations with our LAN Interconnect services. Do you operate with: Different network systems? Some inaccessible locations? Some older, slower technology? Different protocols? Networks subject to growth and expansion? No problem. We'll turn them into seamless, end-to-end managed data communication services that have guaranteed service levels. These are services, not circuits. How? With ATM, Frame Relay, T1, ISDN, asynchronous dial-up access, XDSL facilities or SONET based transport networks -- and fibre optic access in most major centres in Canada. And as your needs change, we'll be there to adapt your network. We can also reach almost anywhere in North America at native LAN speeds. That's not all. We provide installation, maintenance, monitoring and round the clock support, right up to your LAN access point. We can supply all required the hardware, including fibre repeater electronics, inside wiring and router customer interface units right into your data centre. We'll manage your network so you can concentrate on managing your own business. Our LAN services are: Easy to use -- plug-and-play networking simplicity Managed -- one point of accountability and support for end-to-end solutions (in band and out-of band management) Reliable -- round the clock, end-to-end surveillance and fault management plus proactive monitoring of your LAN Interconnect network Secure -- multi-level security measures integral to solution design Scalable -- managed expansion for additional locations, higher throughput levels, and remote reach High Speed -- engineered to meet application speed and timing requirements for native LAN bandwidth on demand Product Overview The Primary Rate Integrated network is a DS-1 based digital local access service with the ISDN PRI interface standard between the customer's CPE and the central office switch. It allows integrated access of the PSTN, Inbound and Outbound LD services plus Virtual Private Network service. PRI supports voice, data and image applications at 64 kbps per DS-0 channel up to DS-1 (1.544 mbps) speed. PRI Standard supported by TELUS: NI-1 and NI-2 for DMS switching office, NI-2 for GTD5 and 5ESS switching offices. PRI access loop uses Clear Channel/Out-of-band signaling technology: ESF for framing, and B8ZS for line code. Standard Single D Channel Controlled PRI System Group: The first initial DS-1 contains 23 B channels (information channels) plus one D channel (Signaling channel). Subsequent PRI's can each can have 24 B channels. All TELUS PRI switches support Single D Channel Controlled PRI System Groups with up to 20 DS-1s. A single D Channel Controlled PRI System Group can have the option of a "backup D channel" at the second DS-1 span. Multiple D Channel Controlled PRI System Group: TELUS also supports a PRI System Group that requires a single D channel controlled sub-DS-1 group or multiple DS-1's each with a single D channel inter-working together as one PRI System Group. PRI is the most cost-effective digital local access service for customers who require multiple local access loops for different types of incoming, outgoing or two-way voice or data calls. Tariff Reference Terms and Conditions Rates Carrier Access Tariff Item 495 Benefits and Applications Lower hardware cost for PBX customers: Digital DS-1 Trunk Cards in most cases are more economical and can replace multiple Analog Trunk Cards. Fewer PSTN Charges: The call-by-call feature of Megalink allows the customer to use fewer PSTN access connections as compared to analog and DEA services. Lower LD charges for high volume data calls: At 64 kbps plus split second call set-up, call completion is many times faster than calls at modem speed, therefore allowing customers to reduce their LD charges significantly. At 64 kbps per channel (DS-0) speed or multiple of DS-0, applications such as high quality videoconferencing at 128 kbps or 384 kbps becomes more cost-effective for business customers. Calling Line ID feature of PRI: Allows customers to integrate an incoming call with a customer or product information display on a computer terminal for smart call answering service. Dialed Number Identification Service (DNIS): The dialed digits originated by a caller are provided automatically as part of the call set-up message. This capability enables incoming call centres to manage the call answering service efficiently. Answer Supervision information: The PRI call connect message information will enable customers to have an accurate call detail record (SMDR) for internal cost allocation or client billing purposes. Speed: Split-second call set-up time enhances productivity for outbound call centre customers. It also helps to reduce LD charges for high volume outbound calls. Security: CLID enables business customers to screen or track incoming calls for security purposes. Survivability: PRI is a proven robust switched digital service. If further survivability is required by customers, they may subscribe to PRI's advanced features which include a back-up D channel, Call Forward Busy, Access/Central Office Diversity etc. Product Overview Transparent/Native LAN Services provide transmission speed between the LANs and can be tailored up to and including full LAN transmission rates. Access to the ATM network is via 10 or 100 Mbps Ethernet connections. Once in place, TLS is seamless and completely transparent to you. You don't need to worry about the complexities of the Metropolitan Area Network and/or Wide Area Network transmission technologies used to provide the connections between LANs. This product will benefit your company if you have multiple business locations and require high-speed connectivity to transmit large documents, files, databases and multimedia applications. Benefits and Applications Some of the benefits of the Transparent LAN service are: High speed, flexible and reliable transmission Cost-effective with scalable transmission rates to meet your needs Seamless and transparent Investment protection of existing equipment (e.g. routers and switches) Receive the benefits of ATM technology without the need to purchase wide area network equipment or the need to understand the complexities of wide area networks and ATM Full support of ATM service classes to meet application needs Flexible network topology with easy adds, drops and changes Easy migration to other ATM applications